What It Is and When to Use It in Turkey
ALO 182 is Turkey’s national Central Hospital Appointment System hotline, known locally as MHRS (Merkezi Hekim Randevu Sistemi). It allows anyone—citizens, residents, or visitors—to book medical appointments at state hospitals, city hospitals, and family health centres across the country. The service was established to streamline the healthcare system, reduce waiting times, and ensure fair and organised access to medical services.
ALO 182 is operated by the Turkish Ministry of Health.
Official website: https://www.mhrs.gov.tr
What ALO 182 Does
Calling 182 connects you to a trained call-centre operator who can:
✔ Book medical appointments
- Public hospitals
- City hospitals
- Oral and dental health centres (Ağız ve Diş Sağlığı Merkezleri)
- Family physicians (Aile Hekimi)
✔ Cancel or change appointments
You can amend or cancel your appointment through the hotline, ensuring the slot becomes available for others.
✔ Provide information
Operators can tell you:
- Which hospitals offer specific services
- Available appointment times
- Your nearest suitable medical facility
- Whether referral requirements apply (depending on the specialty)
✔ Assist with e-Nabız or MHRS account support
If you have difficulty logging in or using the online system, operators provide guidance.
Is ALO 182 Available to Foreigners?
Yes.
The hotline is available to:
- Foreigners living in Turkey with a residence permit
- Foreigners with SGK (state) health cover
- Tourists who need assistance accessing outpatient care
Foreign nationals are generally asked for:
- Passport number or
- Foreign ID number (Yabancı Kimlik No / “99” number)
Most staff speak only Turkish; however, callers often report that operators try their best to help non-Turkish speakers. If needed, a Turkish-speaking friend, hotel staff, or colleague can call on your behalf (with your permission).
When Should You Call ALO 182?
You should call 182 when:
✔ You need a hospital appointment
Especially for:
- Routine examinations
- Specialist consultations
- Blood tests, scans, or imaging
- Dental appointments
✔ You want to check the availability of doctors
The operator can search nearby hospitals for the soonest slot.
✔ You cannot access the online MHRS system
Not everyone prefers using apps, so the hotline is a simple, human-based alternative.
✔ You need help during travel
Tourists can use ALO 182 to find the closest appropriate government hospital for non-emergency needs.
When NOT to Call ALO 182
ALO 182 is not for emergencies.
For urgent or life-threatening situations, call:
- 112 – Emergency Medical Services (ambulance)
ALO 182 only arranges scheduled outpatient appointments.
Useful Tips for Using ALO 182
- Calls are typically answered quickly, but busy cities may experience short waiting times.
- Always have your ID (passport or residence card) ready.
- You will receive an SMS confirming your appointment details after booking.
- Arrive at the hospital 15–20 minutes early to register before your appointment.
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