Emergency Number 112 in Turkey: What It Is and How to Use It
Turkey’s national emergency number is 112, a single, unified line that connects callers to all essential emergency services. It is the Turkish equivalent of the UK’s 999, the USA’s 911, and Turkey’s own medical appointment line ALO 182, but dedicated strictly to emergencies. The system is designed to be simple, fast, and foreigner-friendly, ensuring that residents and visitors can access help quickly anywhere in the country.
What 112 Covers
When you call 112, you are automatically connected to an operator who can dispatch:
- Ambulances and medical emergency teams
- Police
- Gendarmerie (for rural areas)
- Fire Brigade
- Coastguard
- AFAD (Turkey’s disaster and search-and-rescue authority)
The operator determines the type of emergency and directs the appropriate team to your exact location.
Is English Spoken on 112?
Yes.
Emergency operators in Turkey are trained to assist callers in English. Large cities and tourist regions such as Istanbul, Antalya, İzmir, Muğla, and Cappadocia have strong foreign-language support. Even in smaller towns, operators will generally still understand basic English and can connect you to someone who does.
If you speak slowly and clearly, you should have no difficulty communicating.
What to Expect When You Call
- The operator answers with “112 Acil Çağrı Merkezi” (112 Emergency Call Centre).
If you speak English, simply begin in English—they will immediately switch or bring in an English-speaking colleague. - You will be asked three basic questions:
- What happened?
- Where are you?
- Is anyone injured or in danger?
- You do not need to know the full address.
Operators use:- Mobile phone GPS
- Nearby landmarks
- Street names, hotel names, or shops
to locate you.
- The correct emergency team is dispatched instantly while the operator stays on the line if needed.
How Foreigners Can Make Themselves Understood
Even though English is spoken, using simple, clear language helps:
✔ Speak slowly
Avoid long explanations; give direct information.
✔ Use simple emergency keywords
- “Ambulance”
- “Fire”
- “Police”
- “Heart attack”
- “Accident”
- “Injury”
- “Help needed now”
✔ Describe your location as clearly as possible
Use:
- A hotel name
- A shop or restaurant
- A main road
- A famous landmark
- Your phone’s location services if available
✔ If you cannot communicate well, stay on the line
The operator will trace your location or find someone who speaks English.
When to Call 112
- Medical emergencies
- Fires
- Car accidents
- Crime in progress
- Missing persons
- Natural disasters
- Any situation where immediate help is required
If you are unsure whether it is an emergency, it is better to call than hesitate.
Important Notes for Tourists and Residents
- 112 works from all phones, even without credit.
- It is free of charge throughout Turkey.
- Operators are accustomed to assisting tourists, especially in holiday regions.
- If you accidentally call, do not hang up immediately—tell them it was a mistake so they do not dispatch a unit unnecessarily.